A ticketing system is the most common medium of communication that web hosting providers offer to their customers. It is usually part of the billing account and is the very best way to fix a problem that takes a certain period of time to examine or that needs to be escalated to a server administrator. In this way, all responses supplied by either side will be stored in the exact same location in case someone else needs to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, so you will need to log in and out of at least 2 accounts in order to carry out some procedure or to get in touch with the company’s customer care staff. In case you want to administer a number of domain names and each one is hosted in its own account, you will need to use even more accounts at the same time. On top of that, it may take a significant length of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Web Hosting

With a web hosting from us, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while you are browsing through your website files or editing different account settings. The ticketing system is being strictly monitored 24x7x365 by our technical support staff members and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain support. Unlike other web hosting companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you wish and ask for information in regards to any technical or billing issue. Also, you can read a variety of educational articles, which will help you solve the most commonly met complications yourself.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more efficient to manage everything from a single location, which is why we’ve implemented a support ticket system into the in-house developed Hepsia Control Panel, which is available with every single semi-dedicated server plan. This will permit you to handle the communication with our technical support team along with your sites, so you won’t need to memorize additional log-in credentials for a different interface. You’ll be able to open a new ticket or to check the status of an old one with no more than a few clicks of the mouse while you are browsing the files hosted in your account. On top of that, you can go through older tickets using a clever search box or take a look at relevant knowledgebase articles, which contain solutions to commonly experienced predicaments. The built-in trouble ticket system is monitored 24-7 with the maximum response time being only one hour, so there’ll always be someone to assist you.