If you have a site, a problem might always show up and it does not necessarily have to be connected to the hosting service. For example, something might go wrong when you bring a web application up to date or some critical data might be modified or deleted by accident. Irrespective of what the essence of the problem is, you’ll have to touch base with the respective technical support staff and request them to restore a backup or to help you fix the problem that you’re encountering. How promptly they will do this will determine the amount of time that your sites will be unavailable. For particular sites like social networks or online shopping portals, an oft-repeated downtime duration too often means losing customers and cash. With that said, it is of paramount importance that you use the services of a company that provides not only a good help desk service, but also a quick one.

One-Hour Response Guarantee in Web Hosting

If you are using one of our web hosting plans and you’ve got a query or face a certain difficulty, you can contact us 24x7 by submitting a ticket or by sending an email and we promise that you’ll have a response in less than 60 minutes. In case the issue can be sorted out, we will do it before we reply, whereas in case there’s something that you have to do on your end, we will supply you with all the required info – what settings to check, what possible solutions to try, etc. Typically, you’ll obtain a response within only half an hour, so waiting for hours or even for more than 1 day to get help is something impossible. Our 60-minute reply time guarantee applies to any inquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a customer support ticket through your hosting Control Panel or write an email associated with your semi-dedicated server, you will obtain an answer within only 1 hour. You can touch base with us whenever you want with regards to general, technical or billing matters and since we’re available 24/7/365, you’ll invariably obtain help in a well-timed manner. Depending on the specific issue or question, we’ll provide you with more details, fix the complication if it’s been caused by something that’s within our reach or advise you on how to proceed if you need to alter a certain setting for a web application that we don’t have access to. You can just forget about waiting for a day for each and every answer. The fact is, in most cases we respond to emails and tickets within no more than 20-25 minutes.