There're a lot of web hosting companies available, however the majority of them are resellers who have limited resources, particularly in terms of support. One way to distinguish them is the option to contact the company over the telephone. The level of support that you will have via this particular channel of communication may vary depending on the provider - some offer dedicated telephone support, various others offer common and customer support only since some matters are more time-consuming and it would be faster and easier to be resolved via a trouble ticket, particularly when the situation has to be escalated. Nonetheless, it's good to find that you can reach your website hosting provider because there are various small-scale matters which can be taken care of effectively and in a timely manner through a call, not mentioning that you are able to get more info for the services even before you become a client.

Phone Support in Web Hosting

Since we have live telephone support 14 hrs every day, you're able to contact us and speak with one of our customer support representatives to get more information about all of the web hosting plans that we offer and make sure that our servers match the system requirements for your sites prior to buying anything. For your benefit, we have telephone numbers on three different continents and you can call the one closer to you - in the U.S.A., the UK or Australia. In case you're already an existing customer, you will be able to call us about general and billing matters, or even about some technical ones. In case the trouble is strictly technical or it requires more time to analyze, you will have to use our ticketing system, which will enable both you and our technical support crew to monitor the info supplied by both sides.

Phone Support in Semi-dedicated Servers

Any time you need more details for the semi-dedicated hosting plans that we provide, you're able to call one of the three support phone lines we have across the globe - in the United States of America, the United Kingdom and Australia. In this way, you're able to check in advance if our services are suitable for your web sites. In case you're already our customer and you've got a semi-dedicated account, you're able to reach us on the phone for 14 hours daily about any kind of billing or general questions. For strictly tech issues you can use our ticketing system to communicate with our technical support since someissues just require more time to be taken care of, still we will help you over the phone with many minor technical issues as well, saving you efforts and time.