24/7 Customer Support in Web Hosting
The customer and tech support services for all of our web hosting plans are twenty-four-seven, which means that you can forget about waiting for a few days to get assistance. In case you are not our client yet, you can call us, chat with a consultant or send an e-mail. In case you do have an account, you are able to open a support ticket in addition to the other three options for contact. You're able to pick the best way to contact us depending on what your location is or what equipment you use. We are able to assist you for almost any hosting-related query that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive prompt help, especially when your web site is not working properly for some reason. All of our semi-dedicated hosting plans come with 24/7 customer and technical support, so that if something happens, you'll be able to use various methods to get in touch with us - phone line with several local numbers around the world, live chat, email messages and tickets. The first two options are for pre-sales, billing and basic matters, which means that if you do not have an account yet, for example, you're able to get additional info about our services, or we can assist you with uncomplicated tech issues. The next two methods are for solely technical matters or everything which is more time-consuming due to the fact that it's quicker to track the dialogue between you and our support team. The warranted maximum response time for them is only 1 hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day so as to receive assistance like you may need to do with various other service providers.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server through us, you will be able to get in touch with us at any time using different channels and the maximum time that you will need to wait for an answer is up to one hour, so you can forget about waiting a whole day. Our customer and technical support service is available 24/7 no matter if it's a holiday or a weekend and we can help you with anything related to the applications which are pre-installed on your server. To contact us about a tech issue, you are able to open a support ticket through the Help section of your billing Control Panel or you can send us an email. If you have any kind of common questions or you'd like to find out about our hosting solutions before you order, you may also use our live chat or you can call one of the local numbers that we have in various countries worldwide. When you'd like to receive assistance with third-party software that you are unable to install or manage properly, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.