A 99.9% Server Uptime
Our web hosting platform is based on a solid, top–notch hardware configuration and a heavily tweaked Linux variation. This is why, irrespective of what your site is, or how many visitors you have, or even in case there is a distributed denial–of–service assault, our machines will stay up and running and your websites will remain accessible online.
Our web hosting plans packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on top–hole hardware elements manufactured by Juniper. Furthermore, on each single router, we have installed a firewall with an advanced algorithm in order to filter all dubious requests.
Because of this, in all our datacenters – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, when it’s your cash at stake, you cannot feel truly safe. This is the reason why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel pleased with our hosting service or in case you need to use an even more powerful hosting solution, like a VPS web hosting plans or even a dedicated web hosting plans – you’ll get your money back in full, without concealed costs or return charges.
24/7 Technical Support
If you’ve ever been forced to wait for hours to get a response, you’re aware of how aggravating this can be, especially if your website is at stake. That’s why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our tech support engineers will be here for you and they will get back to you in less than 1 hour. And the best part is that their average ticket response time is well under 20 minutes!