Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Every assistance request you submit to us will be replied to within maximum 1 hour. In case your support ticket or e–mail needs further assistance from an admin, we will without delay forward it and leave a comment to notify you that your matter is being worked on. If you take advantage of the Managed Servers package, all of the server management services included there will be completed at a time that suits you.
An Exceptional Customer Service
We will be at your disposal 24x7 to reply to any questions that you may have connected with our Hosting Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require help tackling server management tasks, you can check out our Managed Servers package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Section
We have equipped our Hosting Control Panel with an in–depth knowledge base, which features detailed explanations of its features and functionalities. Plus, we have shot detailed video tutorials that will further reveal to you how to carry out a particular action or resolve a commonly encountered problem. All the help articles and the video tutorials are readily reachable from each section of the Hosting Control Panel via the Help and Videos buttons situated in the upper right corner.