Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Answer Warranty

  • Each ticket that you submit to our customer assist crew will be answered within up to 1 hour. All normal inquiries are going to be replied to immediately. Nevertheless, if the service request you have sent us needs some help from an experienced technician, we’ll address the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–class Tech Assistance Service

  • We will be online for you 24/7 to deliver guidance and client support and to assist you with any difficulty that you might run into when dealing with your virtual server. We can easily assist you with all pre–configured software, like your Operating System, server management panel (with respect to the VPS type) and the Hosting Control Panel created 100% by us.

  • Intuitive help center

  • An Intuitive Help Section

  • In the Hosting Control Panel that will come free–of–charge with your virtual server, you can find an instructive Help zone, containing everything you should be informed about when maintaining your websites and software packages. We have introduced a wide array of how–to content articles and video training that show the fundamental site management responsibilities in an easy to read manner.